Terms of Service

We take pride in our products and services. Please communicate with us directly if you are at all unsatisfied with your purchase. 

For deliveries we require an appropriate location for drop-offs (not in the heat or cold, wind or sun) and we prefer to deliver directly to the customer. 

For shipping (USPS or another carrier) we will do our best to ensure delivery reaches you in top quality.  All sales are final unless orders arrive damaged or incorrect. Please take photos of the product and inform us within 24 hours  with order number and details so that we can problem solve with you. We will refund or replace product where Broadturn Farm is responsible. 

For product pick-up we recommend picking up your order in an air-conditioned vehicle with plenty of space to accommodate. Once the flowers leave the farm we cannot be responsible for them.

For holding material we can share some protocol on maintaining high quality. In general, keep flowers cool, out of sunlight, away from ripening fruit, and trim the ends and hydrate for several hours. 

For events we do everything in our ability to ensure that the decisions we make in the planning process allow for a beautiful day and night. Our long experience has taught us that weather-wise, anything is possible. Preparation and contingency are the close cousins of grace and acceptance. 

Other event policies (deposits, terms, contracts etc.) will be shared upon request and inquiry. 

Questions about the Terms of Service should be sent to us at stacy@broadturnfarm.com

Shipping Policy

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. Overnight delivery is not currently available. We only ship to addresses within the U.S.

Shipping charges for your order will be calculated and displayed at checkout.  

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

CSA Terms and Conditions https://broadturnfarm.com/pages/csa-terms-conditions